Terms and Conditions

Unflawed products can be returned within 14 days from the date of the receipt or confirmation of receipt that adequately shows when the product was purchased or delivered. If a purchased product is returned within 14 days from the date of receipt or confirmation of receipt, the customer is offered a full refund equal to the purchase price. Some product categories have a limited right of return, for example products that need to be activated.

The customer bears the direct costs of returning the product and is responsible for delivering the product to DJI Reykjavík.

Some products have a limited right of return. This means that those products can only be returned unused and in sealed packaging. These restrictions are in place to prevent abuse of return rights.

Products that carry a limited return rights are:

• Drones
  Osmo Cameras and Gimbals
  Ronin (DJI R) Gimbal
  Zenmuse cameras
  DJI Goggles or similar products
  DJI Remote Controllers

Right to withdraw from purchase:

The buyer has the right to cancel a purchase in the DJI Reykjavík online store without specifying any reason within 14 days. The deadline for withdrawing from the contract expires 14 days after the conclusion of the contract for purchase or the day the buyer has received the product. In order to use the right to cancel the purchase, the buyer must notify DJI Reykjavík of his decision to cancel the purchase in an unambiguous way, e.g.

By email at [email protected]
By letter send by post to: Reykjavík Drones Ehf, Lækjargatu 2A, 101 Reykjavík

You can also use the attached cancellation form, but it is not mandatory.

Effect of withdrawing from the contract:

If the buyer withdraws from the contract for a purchase in the DJI Reykjavík online store, we will reimburse the buyer for all payments we have received from him, including delivery costs if applicable (excluding additional costs due to the chosen delivery method being other than the cheapest standard delivery method we offer). The buyer bears the cost of returning the product. We will refund using the same payment method that the buyer used in the original transaction, unless the buyer has specifically agreed otherwise.

The customer is responsible for the deterioration of the value of the product resulting from its treatment, which is not considered necessary to confirm the properties and functionality. Furthermore, all accessories and manuals must be included with the product to guarantee a full refund.

Refunds are generally made with the same payment method used for the original transaction. It is also possible to get reimbursed by bank transfer if it is not possible to reimburse with the payment method used for the original transaction.

Reykjavík Drones ehf guarantees manufacturing defects on sold products for 2 years from the date of delivery in accordance with the rules of the Consumer Purchase Act no. 48/2003. The warranty does not cover normal wear and tear of equipment or use of consumables.

Complaint deadlines ensure that buyers can complain within the statutory complaint period if the product is proven to be defective. Buyers cannot complain or make a claim for repairs if there is normal wear and tear on the product or if the product breaks down due to bad or incorrect handling of the sales item by customers within the complaint period.

Buyers should also familiarize themselves with the handling of the sold item and follow the instructions provided by the manufacturer or seller.

Verifiable defects that are believed to have been present at the time of purchase and appear later and within the complaint period are the sole responsibility of the seller. If there is a suspicion of a defect, the buyer must report it without undue delay.

A sales invoice is considered a warranty certificate and must be presented to confirm the warranty or demonstrate that the product has been purchased from Reykjavík Drones ehf. in some way. Warranty is valid from the date of purchase.

Warranty expires if:

• Equipment manufacturer’s instructions for care, use, load, components or maintenance are not followed.
• If malfunction can be traced to improper or incorrect handling.
• Usage is not in accordance with the definitions of an approved environment for the product.
• An unauthorized person has opened or tampered with, modified or added to the device in any way.
• The device has been connected to the wrong voltage or current type.
• The serial number and or seal has been removed or broken.

Reykjavik Drones ehf. reserves the right to verify that a fault is covered by these warranty terms, within reasonable time limits.